Joe shows how eye contact and the little things in communication have made a big impact in winning business and increasing profit.

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Joe discusses the passion and purpose behind good service and offers up an important question for you to answer.

In today’s turbulent, low-trust economy, transparency for leaders is more important than ever. Weigh in on Joe’s perspective and discover 3 qualities leaders must possess to build trust and inspire performance.

A simple but crucial tool to remember that sets the right tone for business opportunities.

Confrontations are almost never comfortable, but by tolerating behavior which is detrimental to you, your clients, your team or organization, you become an enabler and part of the problem. Consider these 4 tips…

Possessing the skills to create an open and productive working environment can prevent misunderstanding, minimize mistakes, resolve conflict, build trust, confidence and motivate performance results. Successful business people and effective leaders ask smart questions. Find out more…

Do you think it or say it?

Building solid relationships, improving trust and motivating performance often requires getting over our ego and taking a chance.

Joe addresses the one reliable staple in our turbulent economy and offers three tools to start success for 2009 right now.
1. Be an Interviewer
2. Be an Initiator
3. Be an Encourager

In 1936, the pioneer of people skills, Dale Carnegie said a persons name is, to that person, the sweetest and most important sound in any language.  That’s because learning, remembering and using people’s names:

• Makes people feel valued and respected
• Creates a more comfortable atmosphere for productive communication
• Is a competitive advantage in business

Many business leaders are dropping the ball in an area which dramatically impacts:

• Trust
• Respect
• Employee Morale
• Client Retention
• Business Opportunities
• Professional Reputation