Joe addresses the one reliable staple in our turbulent economy and offers three tools to start success for 2009 right now.
1. Be an Interviewer
2. Be an Initiator
3. Be an Encourager

In 1936, the pioneer of people skills, Dale Carnegie said a persons name is, to that person, the sweetest and most important sound in any language.  That’s because learning, remembering and using people’s names:

• Makes people feel valued and respected
• Creates a more comfortable atmosphere for productive communication
• Is a competitive advantage in business

Many business leaders are dropping the ball in an area which dramatically impacts:

• Trust
• Respect
• Employee Morale
• Client Retention
• Business Opportunities
• Professional Reputation